Refund policy
We’re committed to providing the best customer service possible, and we’ll gladly refund any unused, unacceptable item within 30 days of your order date. Here’s how returns work at UpStart Auto Parts.
- 30 Days Returns must arrive at our warehouse within 30 days of your order date
- 15% Restocking Fee Applies to regular returns, not charged if the item is defective or the error was ours
- Authorization Required Email us for return instructions before shipping anything back
- Email Us customerservice@upstartautoparts.com
1. The Return Window
You have thirty (30) days from your order date to return an eligible item for a refund. The item must be received at our warehouse within those 30 days, not just shipped, so please start the process early. Returns will not be accepted after 30 days, and no credit is given for returns after 30 days.
All returns must be pre-authorized. Email customerservice@upstartautoparts.com before sending anything back.
2. What Can Be Returned
You may return products that:
- Are in new condition, meaning clean, unused, never installed, and not altered in any way
- Are in their original packaging, undamaged (not ripped, torn, marked with pen or marker, or covered in tape, stickers, etc.)
- Have the original manufacturer information
- Have not been used, installed, or disassembled
- Were not damaged by incorrect installation
- Have no missing parts, hardware, or instructions
- Have not been painted or modified
- Are not drop-ship, backorder, or special-order items (all special-order items are noted on the product page)
3. What Cannot Be Returned
- Drop-ship, backorder, custom, or special orders
- Repair manuals
- Discontinued items, and any item identified on our website as “No Return”
- Items marked Clearance, Final Sale
- Products in plastic shrink wrap, once opened
- Gaskets and seals, if opened or taken out of the package
- Opened glove boxes, respirator boxes, or other PPE items, under any circumstances
- Products returned without their original, undamaged packaging
- Items not originally purchased from UpStart Auto Parts
- Products not meeting the criteria outlined above
Important: If the item is opened, used, not in the original package, or not in new condition, you will not receive credit for the return. Please make sure the part is the one you need before opening it.
4. How to Return an Item
- Email us. Send an email to customerservice@upstartautoparts.com with your order number in the subject line and the products you wish to return listed in the message.
- Get your return instructions. Our customer service team will reply with the instructions for your return.
- Ship it with tracking. We strongly recommend a carrier with delivery confirmation and package insurance. We are not responsible for lost or stolen packages shipped back to us, and we are unable to file a claim with the carrier on your behalf for any losses.
5. Refunds
Once we have received your return, inspected it, and verified that it meets our return guidelines, a refund is issued to your credit card or PayPal account, less shipping costs and the 15% restocking fee on regular 30-day returns. All applicable sales taxes are refunded.
Shipping charges are not refunded, and the 15% restocking fee is deducted, unless the return is due to our mistake or the item is defective.
Timeline: please allow up to 7 business days from the time your return is received at our warehouse for your credit to be issued. Once credit is issued, it may take another 5 to 10 business days for your bank or credit card company to process the refund. You’ll receive email confirmation when your return has been received, approved, and credited. If you haven’t received a credit confirmation within 30 days of sending your return, contact us at customerservice@upstartautoparts.com.
6. Defective Items
If you receive a defective part, we’ll do everything we can to fix the problem. Notify us by email within 30 days of your order date, and make sure we receive the defective part back within 20 days of that notification. Defective parts often need to be returned to the manufacturer and classified as “defective” before a credit can be given.
If a part breaks during or after installation, it is handled as a manufacturer warranty claim. See Warranty below.
7. Delivery Issues
If you refuse delivery, or the carrier returns a package because you provided an invalid address, the cost of return shipping will be deducted from your refund, along with a 15% restocking fee.
8. Before You Install
Please make sure the part is the one you need before opening it, and inspect it before attempting to install it. Please don’t write on or alter the box in any way. If a part doesn’t fit, don’t force it, because you risk damaging the part or yourself. UpStart Auto Parts will not accept responsibility for any costs exceeding the cost of the part: we will not reimburse labor, rental car, towing, or any other expense beyond the original part purchase, and we shall not be held liable for any injury or damages resulting from the use or misuse of the products on our site.
9. Warranty
Our parts are covered by the manufacturer’s warranty, unless otherwise noted. Warranty terms vary by part; you’ll find them on most manufacturers’ websites or on the product packaging. Manufacturers typically require proof of purchase for warranty claims, so please keep your invoice or receipt.
- Warranties apply to the original purchaser only and are non-transferable
- Warranties apply only to the vehicle on which the part was originally installed
- In general, warranties do not cover cash refunds or reimbursement of labor, shipping, or other costs
- Items under manufacturer’s warranty are inspected by the manufacturer before any refund is processed
Manufacturers may change their warranty terms at any time without notice. UpStart Auto Parts does not have its own product warranty. All warranty claims must be filed directly with the appropriate manufacturer.
Questions? Our customer service team is happy to help: customerservice@upstartautoparts.com