Am I required to pay Sales Tax?
It depends on where your order ships, not where you are or where your card was issued. We add sales tax only to orders shipped to states where we are required to collect it. It is calculated automatically at checkout from your shipping address, so you will see the exact amount, if any, before you place your order.
Use tax notice: If no sales tax is charged on your order, you may still owe use tax on your purchase to the state it is delivered to. Many states require residents to report and pay use tax on taxable purchases when the seller does not collect sales tax. We are not able to give tax advice; please check with your state's department of revenue or a tax professional.
Buying tax exempt? If you are buying for resale or for a tax-exempt organization such as a school or church, send us your resale or tax-exempt certificate before you order. We will flag your account so sales tax comes off your orders from then on. See Tax Exempt for the steps. Tax cannot be removed from an order that has already been placed.
Can we be invoiced instead of using a credit card?
Currently, we only offer that payment option to some Government and large institutions when the purchase amount is too large to pre-pay with a credit card. Restrictions may apply, so please email us at customerservice@upstartautoparts.com to inquire.
Do you accept international orders?
Currently, we are not able to accept international orders. Please check back frequently as we are continuously updating our website features.
Does UpStart Auto Parts handle warranties?
Any warranties offered are handled directly by the manufacturer unless otherwise stated on the product page. Visit our Return Policy page for more information.
How can I check the status of my order?
To check the status of your order, use the link in your order confirmation or shipping email. You can also sign in to your account with your email address and open Orders. Sign in with a code we email you. Passwords from our old site are not needed.
Ordered before October 12, 2026? See Where is my order from before October 12?
How can I place a phone order?
Unfortunately, we aren't able to take phone orders at this time. All orders must be placed online and paid via credit card, PayPal, Venmo, Apple Pay, or Google Pay.
How do I use a coupon or discount code?
If you have a coupon (lucky you!) from UpStart Auto Parts that you would like to redeem, please enter the coupon code in the "Coupon Code" box in the checkout page.
How much is Sales Tax?
Sales tax, if any, is calculated automatically at checkout from your shipping address. To see it before you buy, click Checkout. This does not place your order; the order summary shows any tax before you confirm.
How much is shipping?
Shipping depends on various factors such as your shipping location and the weight of your total order. There is a real-time freight estimator in the shopping cart, which returns your pricing options. Just enter your shipping zip code, and our magic freight calculator will calculate your rate!
Is it safe to order from UpStart Auto Parts?
Yes it is! We work with companies who use industry standards for our credit card processing and payment gateways. Click here for the full outline of our Privacy/Security Policy.
What are my shipping options?
Ordering an item from UpStart Auto Parts? We can ship to virtually any address in the United States. Note that there are shipping restrictions on some products and therefore cannot be shipped to every destination. Please be sure to read product descriptions to review any shipping restrictions. UpStart Auto Parts uses US Postal Service, UPS, FedEx, and discount shippers exclusively to ship items unless otherwise specified under product descriptions, when items are purchased in bulk, or when specific carriers cannot be used for other reasons. For more information on our shipping policy, please click here.
What if I need to cancel my order?
When you submit your order, it is quickly routed to our warehouse for immediate processing. If your cancellation request is made before the item is processed, we may be able to cancel the order. However, UpStart Auto Parts cannot guarantee cancellation. To request an order cancellation, please contact us immediately. Your best bet is to send us an email.
Contact Information Email: customerservice@upstartautoparts.com. Monday to Thursday 8:00 am - 2:00 pm; Friday 8:00 am - 11:00 am (Arizona time).
What is your Exchange Policy?
We do not offer exchanges. To get a different item, return your original item and place a new order for the item you want.
What is your Return Policy?
We are committed to providing the best customer service possible. We will gladly refund any unused, unacceptable item (excluding custom or special orders, repair manuals, and discontinued or other items identified on our website as "No Return") within 30 days of your order date. NOTE: There is a 15% restocking fee on all returned orders.
You have thirty (30) days from the order date to return the item for a full credit of the item eligible for return. Items must be received in our warehouse within 30 days of the purchase date. Returns will not be accepted after 30 days. You will not receive any credit for returns after 30 days. All returns must be pre-authorized by emailing our customer service team at customerservice@upstartautoparts.com.
You may return products that:
- Are in new condition, meaning the part is clean, unused, and has not been installed or altered in any way
- Are in their original packaging
- Original packaging must not be damaged in any way (i.e. not ripped, torn, marked up with pen or marker, or covered in tape, stickers, etc.)
- Have original manufacturer information
- Are not used, installed, or disassembled
- Are not damaged due to incorrect installation
- Do not have missing parts, hardware or instructions
- Have not been painted or modified
Please ensure the part is the one you need before opening it. Please do not write on or alter the box in any way. Please inspect the part before attempting to install it. If a part doesn't fit, don't force it to fit and risk damaging the part or yourself. UpStart Auto Parts will not accept responsibility for any costs exceeding the cost of the part. We will not reimburse for labor expenses, rental car expense, towing expenses, or any other expense beyond that of the original part purchase. UpStart Auto Parts shall not be held liable for any injury or damages resulting from the use or misuse of the products on our site.
*IF THE ITEM IS OPENED, USED, NOT IN THE ORIGINAL PACKAGE, OR NOT IN NEW CONDITION, YOU WILL NOT RECEIVE CREDIT FOR THE RETURN. Items not originally purchased from UpStart Auto Parts will not be accepted as returns. The following orders are not eligible for return:
- Custom or special orders
- Repair manuals
- Discontinued items
- Products in plastic shrink wrap if opened
- Products returned without their original, undamaged packaging
- Opened glove boxes, respirator boxes, or other PPE items may not be returned under any circumstances
- Products not meeting the criteria outlined above
*Special note: Gaskets and seals cannot be returned if opened and/or taken out of the package.
If you're not satisfied with your purchase or you change your mind about the product, you may obtain return instructions by sending an email with your order number in the subject line and the products you wish to return listed in the text of the email. Please email customerservice@upstartautoparts.com.
If you receive a defective part, we will do everything we can to fix the problem. You must notify us via email of the defective part within 30 days of your order date. In addition, we must receive the defective part back within 20 days of the notification. Defective parts often need to be returned to the manufacturer and classified as "defective" before a credit can be given.
If a part breaks during or after installation, please refer to the warranty section below, as this will be a manufacturer warranty situation. Shipping charges are not refundable unless the return is due to our mistake or the item is defective.
If you refuse delivery or the carrier returns a package because you provided an invalid address, the cost of return shipping will be deducted from your refund, along with a 15% restocking fee. We are not responsible for lost or stolen packages shipped back to us, so we strongly recommend using a carrier with delivery confirmation and package insurance. Please note that we are unable to file a claim on your behalf with the carrier for any losses incurred when you ship the product back to us.
Once we have received your return, conducted an inspection of the return, and verified that your return meets our return guidelines, a refund will be issued to your credit card or PayPal account (less shipping costs and the 15% restocking fee on regular 30 day returns). All applicable sales taxes will be refunded. Shipping charges will not be refunded unless the return is due to our mistake or the item is defective. A 15% restocking fee will be deducted from your return unless the return is due to our mistake or the item is defective. Please allow up to 7 business days from the time your return is received at our warehouse for your credit to be issued. Once credit is issued, it may take another 5 to 10 business days for your bank or credit card company to process the refund. You will receive email confirmation when your return has been received, approved, and credit has been issued. If you have not received the email confirmation of credit within 30 days of sending your return to us, please contact us at customerservice@upstartautoparts.com.
*Special note - Some items are marked Clearance - Final Sale. Those items are not eligible for return.
Our parts are covered by the manufacturer's warranty, unless otherwise noted. Warranty terms vary by part, but information can be found on most manufacturer's websites or on the product packaging. Manufacturers typically require proof of purchase for warranty claims, so please hold on to your invoice/receipt. Warranties apply to the original purchaser only and are non-transferable. Warranties apply only to the vehicle on which the part was originally installed. In general, no cash refunds or reimbursement of labor, shipping or other costs are covered by a warranty. Items under manufacturer's warranty will be inspected by the manufacturer before any refunds are processed. Please note that manufacturers may change their warranty terms at any time without any notice. UpStart Auto Parts does not have its own product warranty. You must file all warranty claims directly with the appropriate Manufacturer.
What types of payments do you accept?
We accept Visa, MasterCard, Discover and American Express. We also accept payment through PayPal, Venmo, Apple Pay, and Google Pay! Sorry, we do not accept Personal or Business Checks, money orders or cashier's checks. Exceptions may be made on purchases over $5,000. Please contact customer service for more information.
Some useful info and checkout tips: In the checkout page, enter your credit card number without spaces or dashes. For the expiration date, please enter month and year (MMYY). For example, if your credit card expiration date is May 2020, enter 0520. If you have any problems, please send us an email. One of our friendly customer service representatives will respond to you as quickly as possible.
When will I receive credit for my return?
The time it takes for your refund to appear on your credit card account varies depending on your credit card type and when the item was received at our warehouse. Please allow up to 7 business days from the time your return is received at our warehouse for your credit to be issued. Once credit is issued, it may take another 5 to 10 business days for your bank or credit card company to process the refund.
Where is my order from before October 12?
Orders placed on our old site before October 12, 2026 are still being shipped and tracked as usual, and the tracking email still comes when your order ships. Those orders do not show when you sign in on this new site.
For anything else about one of those orders, reply to your order confirmation email or use our Contact page and include your order number.